SUPPORT

FAQ

If I need technical advice, is there someone I can speak to?

For technical issues, please use the contact form for support services. A member of staff will reply to your query as soon as possible.

FAQ

What do I do if the content I want isn't working?

For us to resolve technical issues, please contact our support team. To help us do this, we will need to know the content title, type of device, and error you are experiencing.

FAQ

Can I access your site on my personal device?

A major benefit to our service is our compatibility across leading devices. This includes Android, iOS, and laptop/PCs. This means you can access our content regardless of the device you are using.

FAQ

Why can't I access the books on your site? Is there anything I need to get?

If you can't access the book, it might be that you don't have Adobe Digital Editions. Install a copy and try again.

FAQ

It looks like the book I want isn't working. What do I do?

Our content is designed to work across most devices, however, if you are having trouble accessing the title you want, we will need to speak with you directly. Contact our customer service team to get help resolving this problem.

FAQ

Do I need a certain browser to access content on Clubsfit?

No need to install a specific browser just to view our content. The site works with Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

FAQ

Can I access Clubsfit on any of my devices?

You can access content on all leading devices including Apple products, Android devices, and laptops/PCs. Our sites are mobile-friendly, allowing you to enjoy your subscription in a way that meets your lifestyle needs.

FAQ

The title I am looking for isn't available.

To keep you entertained we add new content regularly. Get in touch if you want to request a specific title.

FAQ

Is it possible to use my account on more than one device?

There are no limitations to the number of devices you can use. All you need is an internet connection.

FAQ

I need new content regularly. Will I get it?

We feel you pain. But the good news is you won't have to wait. New content is added each day!

FAQ

I want to cancel. How do I do this?

Customers can cancel at any time by contacting one of our customer service representatives at 1-844-401-8258 or by completing the online form. No questions asked, no hassle.

FAQ

What happens if I cancel my membership but you have still charged me?

Once a membership is cancelled an email is sent to confirm we acknowledge this. You will retain access until the period your subscription covers has expired. If you are billed after this point, please contact our customer service team who will be happy to help.

FAQ

If I want to speak to a member of staff, what do I do?

Not finding the answers you need? Speak to a member of staff on 1-844-401-8258 or email us on support@clubsfit.com.

FAQ

How do I know I have cancelled my membership?

Once we have received a request to cancel an account we will send a confirmation email shortly afterwards. If you haven't received the confirmation please contact us to avoid further billing.